Accident Recovery in Tyne and Wear

Nobody plans for a crash. In the moments afterwards you are dealing with shock, other drivers, possibly the police and a vehicle that may not be safe to move.

At Banks of the Tyne in Hebburn we offer accident recovery in Tyne and Wear. This page focuses on the recovery itself, with a few practical points about the scene, the vehicle and what happens when it arrives.

At the scene

Your safety and anyone else's comes first. If someone is injured or the road is blocked, call the emergency services. Switch on your hazard lights, and if you can leave the vehicle safely, move away from live traffic.

Photograph the vehicles, the damage and the road if it is safe to do so. Do not assume a vehicle that starts is safe to drive: leaking fluids, damaged tyres, steering or brake problems and broken lights can all make it unsafe.

• Call the emergency services if anyone is hurt
• Use hazard lights and stay out of live lanes
• Photograph damage and the scene
• Do not drive if anything feels wrong

What accident recovery involves

A damaged vehicle needs moving in a way that does not cause further harm. If wheels, steering or suspension have been damaged, it may need to be lifted or loaded in a particular way rather than rolled or towed.

The vehicle is taken to a secure place for assessment. If you want repair work, our coachworks and bodyshop in Hebburn can inspect the damage and talk through what is needed. Whether it goes there is your decision, and your insurer may have a view too.

What to arrange and what to tell us

When you contact us, say where the vehicle is, what type it is, and whether it can roll, steer or start. Mention anything that could make loading difficult, such as a low front end, a locked wheel or a narrow location.

If your insurer is involved, check what they require before agreeing where the vehicle goes. We do not give insurance advice, but we are happy to work with the information you have.

What affects the recovery

The location, the size and type of the vehicle, the degree of damage and the access available all shape how the job is done. Cost follows those factors, so we explain it when we know the details rather than quote blind.

Some recoveries are straightforward and some need extra care or equipment. Honest information from you at the start avoids surprises on arrival.